Security Practices

Effective: September 22, 2021

Overview 

We take the security of your data very seriously at VWise. As transparency is one of the principles on which our company is built, we aim to be as clear and open as we can about the way we handle security. 

If you have additional questions regarding security, we are happy to answer them. Please write to support@vwise.com and we will respond as quickly as we can. 

Personnel Practices 

vWise conducts background checks on all employees before employment, and employees receive privacy and security training during onboarding as well as on an ongoing basis. All employees are required to read and sign our comprehensive information security policy covering the security, availability, and confidentiality of the vWise services. 

Compliance 

vWise has undergone a Service Organization Control (SOC) 2 audit, and a copy of vWise’s most recent report is available upon request from your Account Manager. 

The environment that hosts the vWise services maintains multiple certifications for its data centers, including ISO 27001 compliance, FedRAMP authorization, PCI Certification, and SOC reports. For more information about their certification and compliance, please visit the AWS Security website and AWS Compliance website

Data Encryption In Transit and At Rest 

The vWise services support the latest recommended secure cipher suites and protocols to encrypt all traffic in transit. Data is always encrypted at rest. 

Availability 

We understand that you rely on the vWise services to work. We’re committed to making vWise a highly-available service that you can count on. Our infrastructure runs on systems that are fault tolerant, for failures of individual servers or even entire data centers. Our operations team tests disaster-recovery measures regularly and staffs an around-the-clock on-call team to quickly resolve unexpected incidents. 

Disaster Recovery 

Data is stored redundantly at multiple availability zones and locations in our hosting provider’s data centers to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. Data and our source code are automatically backed up nightly. The Operations team is alerted in case of a failure with this system. Backups are fully tested at least every 90 days to confirm that our processes and tools work as expected. 

Network Protection 

In addition to sophisticated system monitoring and logging, we have implemented two-factor authentication for all server access across our production environment. Firewalls are configured according to industry best practices and unnecessary ports are blocked by configuration with AWS Security Groups. 

Host Management 

We perform automated vulnerability scans on our production hosts and remediate any findings that present a risk to our environment. We enforce screens lockouts and the usage of full disk encryption for company laptops. 

Logging 

vWise maintains an extensive, centralized logging environment in its production environment which contains information pertaining to security, monitoring, availability, access, and other metrics about the vWise services. These logs are analyzed for security events via automated monitoring software, overseen by the security team. 

Incident Management & Response 

In the event of a security breach, vWise will promptly notify you of any unauthorized access to your vWise system or data. vWise has incident management policies and procedures in place to handle such an event. 

External Security Audits 

vWise contracts with respected external security firms who perform regular audits of the vWise services to verify that our security practices are sound and to monitor the vWise services for new vulnerabilities discovered by the security research community. In addition to periodic and targeted audits of the vWise services and features, we also employ the use of continuous hybrid automated scanning of our web platform. 

Product Security Practices 

New features, functionality, and design changes go through a security review process facilitated by the security team. In addition, our code is audited with automated dynamic and static analysis software, tested, and manually peer-reviewed prior to being deployed to production. The security team works closely with development teams to resolve any additional security concerns that may arise during development.